PaydateHow can we help?
support@getpaydate.appWe usually reply within 1–2 business days. Tell us your device and what you were doing, and add a screenshot if you can.
Getting started
What’s the best way to set up my budget?
Start with your income: how much each paycheck is and how often it comes. Then add your bills and subscriptions. Paydate works out what to set aside from each paycheck and shows what’s left to spend.
You can add more any time with the + button.
My pay schedule is unusual. Can Paydate handle it?
Yes. Choose Every week, Every two weeks or Monthly, or pick Different schedule to set specific days, like the 1st and 15th. Commission, side gigs and one-time income can be added too.
Does Paydate connect to my bank?
No, and it never asks for your bank login. You add amounts yourself, or scan a bill or screenshot to fill them in. To check your plan against reality, you can compare a bank statement inside the app; it’s read on your device.
iCloud and devices
My budget isn’t showing on my other device.
Paydate syncs through iCloud. On each device, make sure you’re signed in to the same Apple Account and that iCloud is turned on for Paydate in Settings › [your name] › iCloud.
Syncing can take a minute, especially the first time or on a slow connection. If your iCloud storage is full, syncing pauses until there’s room.
Can my theme and settings match on all my devices?
Yes. In Account, turn on “Same look on all my devices.”
My widget or Apple Watch isn’t up to date.
Open Paydate once on your iPhone; that refreshes widgets and the Watch. If a widget still looks stale, remove it and add it again from the Home Screen.
Sharing a budget
How do I share a budget with my partner?
Open the budget, tap Share, and send the invite (Messages works best). Your partner needs Paydate and an Apple Account. Once they accept, you both see and edit the same budget.
How do I stop sharing?
Open the budget’s sharing options and choose Stop sharing with that person. If someone shared a budget with you, you can leave it from the same place.
Paydate Plus
I bought Plus but the app still says Free.
Go to the Plus screen and tap Restore purchases. Make sure you’re signed in to the same Apple Account you used to buy it. Plus also works with Family Sharing.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to your App Store subscriptions, or Settings › [your name] › Subscriptions, and choose Paydate. You keep Plus until the end of the period you’ve paid for.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Your data
Who can see my budget?
Only you, and anyone you invite to a shared budget. It lives on your devices and in your own iCloud. We can’t see it. See our privacy policy.
How do I back up my budget?
iCloud keeps it synced. With Plus, you can also export an Excel backup and restore from it later.
How do I delete everything?
In Paydate, go to Account and choose Delete all my data. This removes every budget you own from all your devices and your iCloud. It can’t be undone, so export a backup first if you might want it later.
Languages
What languages does Paydate support?
English, French, Spanish and Thai. Paydate follows your device’s language.